PsyMax Express Retail Solutions

With the retail industry on the rebound, competition for qualified employees is starting to increase, and despite the high unemployment rate, employee turnover remains high.

PsyMax understands the unique challenges of the retail industry

• Finding good store managers: In the retail industry, store manager teams have a great influence on success because they have a direct impact on store operations and profits. When managers are not effective the result is employee turnover, inventory shrinkage, and mediocre customer service.
• Keeping competent employees: Large merchants spend an average of $77 million a year in severance and other employee turnover-related costs.  Research indicates that keeping the right people means offering career growth opportunities. Retention is about more than a paycheck.  The challenge is to build, motivate, and keep your management team at an affordable price.
• Fostering great customer service: Excellence is the only acceptable level of customer service. Getting to that level requires a competent, well trained workforce led by managers who know how to champion the customer service philosophy and teach its best practices.

PsyMax’s Research on Retail Management 

Our research has determined specific work style behaviors that differentiate the more successful from the less successful store manager.  For example, in some organizations, successful managers:

• Demonstrate take-charge, assertive styles
• Are comfortable influencing people.
• Directly and candidly communicate opinions, provide feedback, and deal with tough issues directly
• Show efficiency in handling details and keep things running smoothly

Try one for $99, and discover how PsyMax can help you get the right people in the right jobs =>>